Refund Policy

Refund Policy

Effective date: 1 January 2026

This Refund Policy explains how Little Nest handles returns, refunds, and exchanges for baby clothing, feeding products, toys, nursery goods, and gift hampers ordered through our storefront. All prices are in PKR.

1. Eligibility window

Unless marked final sale on the product page, unworn and unused items may be returned within 7 days of delivery. Tags must remain attached, hygiene seals intact, and packaging unmarked. Personalized name blankets, opened skincare sets, and pierced earring-style baby jewellery are final sale once production or seal break occurs.

2. Hygiene and baby safety exclusions

For child safety, the following are final sale once opened or used:

• Opened feeding bottles, teats, pacifiers, and breast pump accessories.
• Used cloth bibs, burp cloths, or nursing covers with any feed residue.
• Opened skincare, nappy cream, or wash products.
• Personalised or monogrammed items after production begins.
• Clearance items marked "final sale" on the product page.

Defective or incorrectly shipped items are exempt — see section 6.

3. How to start a return

Email support@littlenest.com with your order number, item name, size, and reason. Include photos for damage claims. We respond within one business day with return authorisation and courier instructions. Unauthorized returns may be refused.

4. Condition requirements

Clothing must be unworn, unwashed, and free of perfume, nappy cream, or food stains. Toys must include all parts and original packaging. Gift hampers must return complete — partial hamper returns receive partial refunds only.

5. Refund method and timing

Approved refunds are issued to your original payment method:

• JazzCash / Easypaisa prepaid: refund within 3–5 business days after inspection.
• Bank transfer: refund to the originating account within 5–7 business days.
• Cash on delivery: refund via JazzCash or bank transfer — we collect your wallet or account details securely by email.

Shipping charges are non-refundable unless the return is due to our error or a confirmed defect. Original COD fee of Rs 199 is not refunded on change-of-mind returns.

6. Damaged, defective, or wrong items

Notify us within 48 hours of delivery with photos of the product, packaging, and courier label. We arrange replacement or full refund including shipping. Common issues — snagged seams, missing toy parts, wrong size shipped — are resolved without return courier cost to you.

7. Exchanges

Size exchanges are available within 7 days for unworn clothing with tags. We ship the replacement when the original is scanned in by TCS or Leopards, or immediately if you prepaid return courier. Price differences for gift upgrades are charged or refunded accordingly.

8. Gift returns

Gift recipients may exchange for store credit with gift receipt or order number. Refunds to original purchaser only unless required by law.

9. Late or missing courier parcels

If tracking shows delivered but you did not receive the parcel, contact us within 48 hours. We open a courier trace with TCS, Leopards, or Call Courier. Replacement or refund is issued if the parcel is confirmed lost.

10. COD order cancellations

Cancel before dispatch by WhatsApp or email with your order number. Once packed and handed to courier, cancellation is treated as a return under sections 1–4 if you refuse delivery, minus outbound shipping if applicable.

11. Promotional codes

Orders using NEST10 or other codes receive refunds net of discount applied. Codes are not reissued on refunded orders.

12. Contact

Refunds team: support@littlenest.com — subject line "Refund [order number]". WhatsApp +92 333 6124987 Monday–Saturday, 10am–6pm PKT.