Privacy Policy

Little Nest — updated for Pakistani parents, prices in PKR.

Privacy Policy

Effective date: 1 January 2026

This Privacy Policy explains how Little Nest ("Little Nest," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit littlenest.localhost, place orders, register for gift lists, contact support, or otherwise interact with our baby and kids boutique.

1. Scope

This policy applies to personal information processed through our online storefront, WhatsApp support, email newsletters, and order fulfilment operations based in Satellite Town, Rawalpindi, Pakistan. It does not cover third-party courier tracking sites or payment wallets you access directly.

2. Information we collect

We may collect:

  • Identity and contact data — parent or guardian name, phone number, email address, shipping and billing addresses across Pakistan.
  • Order and registry data — products purchased, gift messages, baby name for personalisation, delivery preferences, and order history.
  • Account data — login credentials, saved addresses, wishlists, and communication preferences.
  • Payment data — JazzCash, Easypaisa, bank transfer references, and COD confirmation records. We do not store full wallet PINs or card numbers.
  • Technical data — IP address, browser type, device identifiers, pages viewed, and referral source.
  • Support correspondence — emails, WhatsApp messages, and photos you send for damaged-item claims.
  • Reviews — ratings, comments, and optional photos submitted on product pages.

3. How we collect information

We collect information when you checkout, create an account, subscribe to our journal, contact support@littlenest.com, or interact with cookies on our storefront. Couriers and payment providers may share delivery or payment status updates with us.

4. How we use information

We use personal information to:

  • Process, pack, and ship orders from our Rawalpindi warehouse.
  • Personalise products such as name blankets when requested in order notes.
  • Send order confirmations, shipping SMS, and delivery updates via TCS, Leopards, or Call Courier.
  • Respond to sizing, safety, and feeding product questions.
  • Process returns, exchanges, and refunds under our policies.
  • Send marketing about new arrivals and registry collections where you have opted in.
  • Detect fraud, prevent abuse, and secure our storefront.
  • Comply with Pakistani tax and consumer protection obligations.

5. Legal bases

We process data to perform our contract with you (fulfilment), for legitimate interests (improving product safety information and preventing fraud), with consent (marketing emails), and to meet legal obligations.

6. Cookies and analytics

Essential cookies operate checkout and cart persistence. Analytics cookies help us understand which nursery collections parents browse most. You may disable non-essential cookies in your browser; checkout may not function without essential cookies.

7. Sharing of information

We share personal information with:

  • Couriers — TCS, Leopards, and Call Courier receive name, phone, and address for delivery.
  • Payment providers — JazzCash and Easypaisa process prepaid transactions under their own privacy policies.
  • Email and SMS tools — for transactional order updates only unless you opt into marketing.
  • Professional advisors — lawyers or accountants when required.
  • Authorities — when required by Pakistani law or court order.

We do not sell personal information to data brokers or baby product advertisers.

8. Children's privacy

Our storefront is operated by adults purchasing for infants and children. We do not knowingly collect personal information directly from children under 13. Baby names provided for personalisation are used only to fulfil that order.

9. Data retention

Order records are retained for seven years for tax and warranty purposes. Marketing consent records are kept until you unsubscribe. Support tickets are archived for two years to reference sizing or safety follow-ups.

10. Security

We use encrypted connections, access controls, and staff training to protect personal information. Payment references are stored separately from product browsing history. No online system is perfectly secure — use strong passwords and contact us immediately if you suspect unauthorised account access.

11. Your rights

You may request access, correction, or deletion of your personal information by emailing support@littlenest.com. We respond within ten business days. Some data must be retained for legal order records even after deletion requests.

12. International transfers

Our primary systems are hosted in Pakistan. If backup or email providers process data abroad, we require appropriate safeguards consistent with applicable law.

13. Marketing preferences

Unsubscribe links appear in every marketing email. Transactional messages about orders, safety recalls, or registry shipments are not marketing and may still be sent.

14. Changes

We may update this Privacy Policy periodically. The effective date above will change when we post revisions. Material changes may be highlighted on our storefront homepage.

15. Contact

Privacy questions: support@littlenest.com or +92 333 6124987. Postal: Little Nest, Satellite Town, Rawalpindi, Pakistan.

Privacy Policy · Little Nest